Shipping policy

Shipping Policy

We currently deliver within the United Kingdom.

Order processing

Orders are prepared and dispatched as quickly as possible after payment has been confirmed. You will receive confirmation once your order has been dispatched.

Shipping costs

Shipping costs are calculated and displayed at checkout before you complete your purchase.

Delivery times

Delivery times shown at checkout are estimates and may vary depending on the courier, destination, weekends, bank holidays or circumstances outside our control.

Tracking

Where tracking is available, tracking information will be provided after your order has been dispatched.

Incorrect delivery addresses

Please make sure your delivery address is correct before completing your order. House of Heaven cannot guarantee that an address can be changed once an order has been dispatched.

Delayed or missing orders

If your order has not arrived within the expected delivery period, please contact us at houseofheavennn@gmail.com and we will investigate the delivery with the courier.

Damaged parcels

If your parcel arrives damaged, please contact us as soon as possible and provide photographs of the packaging and product so that we can review the issue.

Contact

For any questions regarding delivery, please contact us at houseofheavennn@gmail.com