Privacy Policy
House of Heaven respects your privacy and aims to handle personal information fairly, lawfully and transparently.
Information we collect
When you browse the store, contact us or place an order, we may collect information such as your name, email address, telephone number, billing and delivery address, order details, device and browser information, and communications with us. Payment information is processed by our payment providers and Shopify rather than being stored directly by us.
How we use your information
We use personal information to process and deliver orders, provide customer service, prevent fraud and misuse, meet legal and accounting obligations, improve the store, and send marketing communications where you have consented or where otherwise permitted by law.
Lawful bases
Depending on the purpose, we rely on performance of a contract, compliance with legal obligations, legitimate interests, or consent.
Who we share information with
We may share information with service providers needed to operate the store, including Shopify, payment processors, delivery providers, technology providers and professional advisers. We only share information where needed for the relevant purpose.
International processing
Some service providers may process information outside the United Kingdom. Where required, appropriate safeguards are used for international transfers.
How long we keep information
We keep personal information only for as long as needed for the purpose it was collected, including legal, tax, accounting, fraud-prevention and dispute-resolution requirements.
Your rights
Depending on the circumstances, you may have rights to access, correct, erase or restrict the use of your personal information, object to certain processing, request data portability, and withdraw consent where consent is the lawful basis.
Cookies
Our store uses cookies and similar technologies for essential website functions and may also use them for analytics or marketing where permitted. Where consent is required for non-essential cookies, you should be given a choice.
Contact and complaints
For privacy questions or requests, contact houseofheavennn@gmail.com. You also have the right to complain to the UK Information Commissioner's Office if you are unhappy with how your personal information is handled.
Before launch, House of Heaven should add the trader's full legal name and geographic business/contact address to this page.